Repeated Debit Order Errors and Unfair Bank Charges

I am extremely disappointed with Planet Fitness Montana. From the start of my membership, I clearly stated that my payday is on the last day of the month, and my debit order should go off on the 1st. However, they set it for the 25th, even after I explained this several times.

Because of their mistake, my debit order bounced four times (twice in September and twice again today), and I’ve now incurred R100 per failed debit order in bank charges each time — through no fault of my own. When I raised this issue, I was told to come into the facility instead of them taking accountability or correcting the issue properly.

This is not the kind of service or professionalism I expected from a well-known gym brand. Planet Fitness should take responsibility for their administrative errors and refund the charges caused by their negligence.