Relink Membership

Here’s a more polished version of your message that you can send to Planet Fitness or Sanlam Reality:

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**Subject: Urgent Assistance Required – Reinstating Membership**

Dear \[Planet Fitness/Sanlam Reality] Team,

I have been a loyal member of Planet Fitness for 5 years through my Sanlam Reality benefit. My membership was up to date with no outstanding payments when I ended it at the end of February.

As I am now within the 6-month grace period, I approached Planet Fitness Northmead to reinstate my membership. However, instead of simply relinking my previous account as advised by Sanlam Reality, the consultants required me to take out a new contract and pay an activation fee. Based on this misinformation, I signed a new contract, which I have since cancelled after confirming with Sanlam that a simple relink of my previous membership was all that was needed.

It has now been over two weeks, and Sanlam Reality is still waiting on a response from Planet Fitness to proceed. This delay is extremely frustrating, and I kindly request that this matter be prioritised and resolved as soon as possible so that I can return to training.

I would appreciate urgent feedback and confirmation that my membership has been correctly reinstated.