Refund - been waiting for almost 3 weeks.

I have signed a new contract with Planet Fitness after several complaints and bad service and I thought it would be different. I signed from 1 January and my account was paid up to date.<br> <br> Yet you have deducted almost R500.00 for December, and I don't know why. The manager agreed that the amount should be refunded. I have been waiting for 2 weeks now for this to happen.<br> <br> Last week Thursday evening, Annelize (the Club Manager) confirmed that the refund should take place on Friday or Monday, now it's 15:40 and I'm still waiting for this refund to take place. You will see that I have signed a contract for a student. <br> <br> You deducted R500.00 which I need to pay my studies now, but I can't do that because you don't give me my money back.<br> <br> You aim to disappoint. <br> <br> And I'm looking forward to see with what excuse you're gonna come up with this time.