Refund

I am not happy with the response I received the mistake was on planet fitness side I would not chose the 1st as my debit date knowing very well that I get paid on the 25th, on the 2nd I spoke to Rosebank Planet fitness manager who promised to follow up on my refund which she did she advised me to send my bank statement to [Email Removed] in order for my refund to be processed and its still not done I am wondering how do they do business. I will never refer anyone to Planet fitness their customer care service is poor and they don't care about their clients.