Referral of a new member

<p>I referred a colleague to Planet Fitness Rivonia and he signed up for a membership with the gym. At the point of subscription, he did not have my details on hand and asked if he could bring them through later. The consultant who assisted him then proceeded with complete the membership agreement without loading my details. My colleague then asked me to go to the gym and provide the consultant with my details which I did. I was told that I would get the month of February for free as a result. However, the debit order still went off my account and when I queried with the consultant he stated that he was suppose to load the details on the system when signing up my colleague and therefore I was debited. He put me on call with the call centre for assistance to which it has been two weeks since then and still no resolution. The query has been shifted from the call centre to the sales manager and now back again to the branch for assistance. No one can give me turnover time for resolutions or commit to any timelines. There is a serious lack of accountability and business process understanding. It is beyond me how after speaking to four employees from Planet Fitness that no one understands what is supposed to happen. </p>