KT
KENNETH T

1 reviews | Active since Aug 2014

02 Mar 2016, 07:47

receptionist and company dishonesty

i joined the gym 2014 November 30th<br> for a 12 month contact when it expired in 2015 they auto continued with it without me giving them a go ahead. they telling me i signed for auto renewal when i signed for that 12 months contact.. of wich no one told me about auto renewal i was signed by a staff member named Tshep who never tald me any thing about auto renewal instead he said the rest i don't have to read its not vital to.<br> now yesterday when i phoned for the 5th oh 6th time they explained to the lady she said i she will phone me back with in 5 minutes its almost 24 hours since she said that.<br> they are ****** who are desperate to win customers i regret joining the Gym from day one.<br> that's very low of them. i will never advice someone to join them with this kind of dishonesty.

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Replies (1)
Planet Fitness
Planet Fitness's reply02 Mar 2016, 12:22
Official
Hello mahlatsee0ww,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness