Really poor service and un-equipped payment team

Item: Planet Fitness
Rating: 1
Author: Nom G

The payments team for planet fitness is not well organized. I was advised to pay Landau collectors but also told that I could pay to the planet fitness banking details. The organization owes me R450.00 that incorrectly went towards them. I would like my funds back ASAP!

Helpful (0)

Replies (1)

Planet Fitness's replyOfficial

11 Jul 2025, 16:07

Hi Nom,

Thank you for bringing this matter to our attention. We sincerely apologise for the confusion and inconvenience you've experienced regarding your payment.

We take these concerns seriously and are committed to resolving this promptly. A member of our team will be in contact with you directly to address the issue.

The Planet Fitness Team 💙

Planet Fitness's reply11 Jul 2025, 16:07

Official

Hi Nom,

Thank you for bringing this matter to our attention. We sincerely apologise for the confusion and inconvenience you've experienced regarding your payment.

We take these concerns seriously and are committed to resolving this promptly. A member of our team will be in contact with you directly to address the issue.

The Planet Fitness Team 💙