READ!! Spare yourself the @$#%! customer service

Why am I not at all surprised to see the massive amount of 1 star ratings from fellow people that also experienced revolting customer service from Planet Fitness?!

Seems like they are in the business to ******* clients and lose clients. But I believe in Karma and the Wheel always turn.

To prospective clients wanting to join PF, please be TOTALLY aware of what you sign up for so that you don't fall into the same traps as most of us.

I signed up for a contract, moving from Virgin Active (loved VA!) because I wanted to join a few friends at PF. Took a Black Friday special where the first 3 months were supposed to be R99 pm, but I was charged 107.25. The Sales Rep told me that I had to cancel my Discovery Vitality at VA and then he would relink it on my PF profile and I would continue on Vitality gym rates.

It never seemed to have happened and to my own dismay, I've only realized it 8 months into my 12 month contract that I've been paying the full membership (R1082.22) for the past 5 months.

Tried contacting my Sales Rep, but he moved on. Sent an email to PF Customer Services and they advised another Rep to contact me from the Centurion Gate Club. Went in last Friday and very calmly expressed my shock and dismay in what has happened and the friendly Rep assisted me in phoning Customer Services again to find out how the problem can be solved.

Turns out a NEW 12 month contract needs to be signed, that's the only way to get back on Vitality rates. As I'm already not pleased with PF, I'm FOR SURE NOT signing another contract with them. Told them that I then want to cancel my contract as I'm paying 75% more than I "signed up" for, but then they want to charge me a R2k penalty fee for an error that I'm not responsible for.

Seriously disgusting customer service, I want to vomit!