RANDOM BILLING / DOUBLE LEVY/ CANCELLATION FAILED

On 12/05/15 I requested at Craighall that my contract be cancelled (contract expired on 30/04/15, I was advised it was on a month to month) so that I could rejoin under Liberty rewards program.Cherine Grove assured me that the request would be submitted & that I could apply with Liberty in the mean time. She would do the necessary & that i should come in the following week after Liberty had activated my membership program for activation at the branch. I contacted Liberty & joined the rewards program i then proceeded to do the activation at Planet Fitness- my part was done however i received notification from Liberty that activation had failed due to the fact that i was already an existing member at Planet Fitness - my membership had never been cancelled. Jabu from Planet fitness contacted me saying he would speak to Cherine & call me back. I am still waiting for that call from 15/06. I have sent many emails to Cherine with no response. On 01/05, 01/06 R 387.20 was debited from my account and now again 01/07 a double levy was debited - R 387.20 X 2 for a membership I shouldn't even be paying for. SEEMS PLANET FITNESS TAKES MONEY FROM PEOPLE AT THEIR LEISURE! Please contact me ASAP