Questionable Customer Service

Last night 9 January 2017 around 7pm my partner and i arrived at Planet Fitness Witbank for our workout. Unfortunately my partner was unable to enter as he had an owing balance according to the system. What upset was not the owing balance, which we dispute but will sort out with Customer Service. My complaint is with the service we recieved. There were two ladies behind the desk at reception, the younger lady im assuming is new as she just stood there like a deer in the head lights, unsure of what to do or how to even begin assisting us. The second lady was infuriating; 1. Firstly she was more interested in speaking to three gentleman about non gym related issues then she was with assisting us. 2. She was rude and dismissive and would not take the time to listen to us. 3. She was very quick to show us the owing balance and would not budge from that. 4. When i requested a manager or supervisor i was told noone was available and if we wanted to speak to a manager. we would have to come back in the morning. Seriously the business continues with no management or supervision so in case of an emergency wait till morning. 5. She refused to assist us in any way and insisted we contact customer service the following morning. What is the purpose of having someone at reception if she is completely useless.

I am paying for a service from Planet Fitness and as the first point of contact for the business a lot more is expected, in the least some respect.