QUEENSWOOD PLANET FITNESS ( PRETORIA )

I HAVE NEVER IN MY LIFE EXPERIENCED SUCH *********** SERVICE AS WITH QUEENSWOOD PLANET FITNESS.

MY WIFE AND I WERE THREATENED WITH LEGAL ACTION BY THEIR LAWYERS DUE TO ARREARS, ONLY TO FIND OUT LATER ON THAT APPARENTLY WE WERE INFORMED LAST YEAR BY AN EMAIL THAT OUR CONTRACTS WHICH WERE TO BE FINISHED IN DECEMBER 2020 WERE EXTENDED WITH ANOTHER 5 MONTHS IN 2021 DUE TO COVID.

I HAVE MADE A PAYMENT LAST WEEK BUT MY WIFE IS STILL TO MAKE A PAYMENT FOR THE ARREARS OF THESE PAST 5 MONTHS.

WE BELIEVE IT IS UNFAIR AS WELL AS ***** OFF PLANET FITNESS JUST TO EXTEND THE CONTRACTS WITHOUT INFORMING US.

IF WE KNEW THAT THE CONTRACTS WERE EXTENDED THEN SURELY WE WOULD HAVE MADE USE OF THE GYM??????

I HAVE JUST SPENT AT LEAST 30 MINUTES WITH SOMEBODY AT THEIR CALL CENTRE JUST TO BE ASSURED THAT HE WILL ASK THE GYM MANAGER TO CALL ME. ALTHOUGH I HAVE EXPLAINED TO HIM THAT THE GYM MANAGER IN *********** AND NOT ABLE TO HANDLE THIS SITUATION AND THAT SHE HAS PROMISED ME FOR THE PAST 8 DAYS , CONSTANTLY REMINDING HER, THAT SHE WILL FORWARD THE EMAIL TO ME WHICH WAS SENT TO MY WIFE AND I TO INFORM US ABOUT THE EXTRA 5 MONTHS EXTENSION ON OUR CONTRACTS.

I AM STILL WAITING FOR THIS EMAIL.

NOT EVEN THEIR CLIENT SERVICE COULD ASSIST ME TODAY AS WELL AS ON MONDAY.