Quarter star rating would suffice

Horrible service all round. I have been trying to transfer my membership for just over 2 months!! Eventually I decided to freeze my membership as I was relocating. I called the call centre numerous times to ensure my membership was either transferred or frozen. Upon being advised by a call centre agent I drove an hour from Pietermaritzburg to uMhlanga to ensure.

The most annoying part is that no one seems to know anything about anything. The call centre advises you to go to the branch and the branch advised you have to call the call centre. Despite all the calls, emails and wasting petrol driving to uMhlanga my membership was neither transferred nor frozen. This is after I received an email confirming the membership was frozen.

I sent an email a week ago demanding answers and a refund and to this day no response has been received. I have no clue what happened to their 72 hour turnaround policy. Pathetic service, I'm going back to Virgin Active since I'm back in Durban.