Putrid service costing me unnecessary fees with my bank

Dear Planet Fitness,

I want to put on record that your service and the service provided by your customer service consultants are putrid!

My contractual obligation with you ended in Feb 2020, with no further debit orders taken place after that. I got debited in September 2020, I wrote to your CS department cancelling the service with no reply for more than 7 days and when I eventually got the phone call the consultant advised the service is cancelled. Now again I am being debited! you are causing me unnecessary costs with my bank! I raised my concern again via your "get in touch with us" link only to be met with an arrogant CS consultant telling me the cancellation will only end at the End of November!!!!!!!!!!! SO TELL ME, WHY AM I GETTING TWO CONFLICTING INFORMATION ALSO I AM CONSIDERED MONTH ON MONTH SO HOW CAN MY CANCELLATION TAKE TWO MONTHS!!!!!!!!!!!!!!!!! AND TELL YOUR CONSULTATN WHO SPOKE TO ME @ 14:50 SHE NEEDS TO GO GET TRAINING TO ENGAGE BETTER WITH IRATE CUSTOMERS.....