Pure incompetance

I have now been trying for 18 months to resolve a billing issue with Planet Fitness. It has been totally in vain. Here is a company that is not interested in customer satisfaction nor are they willing to help resolve, their issues.<br> To make this issue even worse, I have been pushed from person to person at the call centre, no one follows up on promises nor do they give any feedback to customers. Each time I call, I am assured that the mistake is on Planet Fitness's' side and that my account is up to date. I have been promised everything from a months free membership for a friend to 2 free move tickets to a free months gym, for the inconvenience. However they never follow up nor does the company honour these promises. My last call was with Thabo at the call centre. today, he assured me I would get a callback by 9:00am. At 11:30 still nothing! All they have done for me, since making these promises, is to double debit my bank to \correct"their error and they have embarrassed me when trying to enter the gym with false accusations of bounced debit orders.<br> Please just fix this issue "