JK
Jaco K
1 reviews | Active since Apr 2024
04 Apr 2024, 19:22
Property ****** out of locked locker Northmead Square.
Northmead Square branch my son’s head phones was ****** out of his bag in a locked locker, how is it possible? This must be the staff, they are the only people with access without a code! 🤬🤬🤬
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Replies (2)0
Replies (2)
Planet Fitness's replyOfficial
05 Apr 2024, 13:33Hi Jaco,
Thank you our bringing this to our attention. So sorry to learn that your son's head phones were stone. We'd like to escalate this matter to the manager and see how we may best assist.
Please confirm the cell phone number the membership is registered in.
Our senior consultant will escalate a ticket and revert back as soon as possible.
Best regards.
Thank you our bringing this to our attention. So sorry to learn that your son's head phones were stone. We'd like to escalate this matter to the manager and see how we may best assist.
Please confirm the cell phone number the membership is registered in.
Our senior consultant will escalate a ticket and revert back as soon as possible.
Best regards.
Planet Fitness's reply05 Apr 2024, 13:33
Official
Hi Jaco,
Thank you our bringing this to our attention. So sorry to learn that your son's head phones were stone. We'd like to escalate this matter to the manager and see how we may best assist.
Please confirm the cell phone number the membership is registered in.
Our senior consultant will escalate a ticket and revert back as soon as possible.
Best regards.
Thank you our bringing this to our attention. So sorry to learn that your son's head phones were stone. We'd like to escalate this matter to the manager and see how we may best assist.
Please confirm the cell phone number the membership is registered in.
Our senior consultant will escalate a ticket and revert back as soon as possible.
Best regards.
JK
Jaco K's updateReviewer Update
01 May 2024, 09:56So I got response from them saying they opened a ticket! But with no response after that, worst Gym and worst customer service! My subscription will be cancelled! 😡
JK
Jaco K's update01 May 2024, 09:56
Reviewer Update
So I got response from them saying they opened a ticket! But with no response after that, worst Gym and worst customer service! My subscription will be cancelled! 😡