AA
Anna A

1 reviews | Active since Feb 2021

31 Oct 2024, 00:49

Prescribed debt

Good day, On the 30th of October 2024 I tried to join planet fitness, and I received a message saying I cannot because I owe old fees, my understanding was that my membership was s****ped as I communicated with them that I lost my job and won't be able to pay, I was informed that my membership would stop, so I now don't understand how I owe almost R10k, according to my knowledge this debt would have prescribed and I fully understand if they don't want to sign me up as member, but the debt.

According to the Prescription Act 68 of 1969, a debt is prescribed if during the past three years; You did not admit to owing on the debt, either verbally or in writing; You have not made payment towards the outstanding amount; summons was not issued and served on you.

It's almost 10years later..

0
Replies (4)
Planet Fitness
Planet Fitness's reply31 Oct 2024, 11:40
Official
Good day, Anna,

Thank you for reaching out. Our senior consultant will review your complaint and get back to you promptly.
We appreciate your patience.

Best regards,
Planet Fitness Team
AA
Anna A's update31 Oct 2024, 13:45
Reviewer Update
Much appreciated.. Will be patiently waiting..
AA
Anna A's update07 Nov 2024, 10:37
Reviewer Update
Good day,

I am following up on your promise that your senior consultant will review, is there any further information you perhaps can share?
AA
Anna A's update07 Oct 2025, 20:27
Reviewer Update
It has been over a year and Planet Fitness has not even bothered,I.will take this up with the Embeds as I wanted to join the gym and I can't, because Planet Fitness is the closest to my home.