Poorest service ever

I transferred my membership on the 28 November, by calling the call center as advised by my new club. I then went to fill in my new contract with my new club, but they were very busy and let me fill in a manual contract which the sales agent had to capture.

On the 7th December when my tag was still not working at my new gym in Centurion mall, I called the call center again to confirm that everything is in order and that my new premium of R199 will definitely go off on the 28th December. They even gave me a reference number to confirm it: PF **********

Guess what? The old premium of R599 went off which I didn't budget for.

I called the call center one more time and they told me that the sales agent of Centurion mall didn't load the contract in time, although the date of the contract stated 1 December 2018.

After this contract has expired I am considering going to another gym with better service and dedicated sales agents.