Poor Service, unauthorised debit

I paid my membership in advance and was assured that no debits would take place for the next 12 months. At the end of Jan my account was debited. I raised the concern at the club and kept being told they would call me and it would be processed. I mailed the club manager as well but received no response.<br> <br> My wife went to the club she was told that the membership has been cancelled. She was also accused of getting 2 free bags because of the gym capturing the membership numbers incorrectly.<br> <br> Yesterday I receive an email requesting my bank details, despite them having debited the account. I rep**** with the bank details confirming it was the same account that was debited. Today I get a call on my wife's phone requesting the bank details again. When I asked by when the funds will be in my account I was told it will only be in by next Friday.<br> <br> I was not satisfied with this and called the call centre to escalate. I spoke to an agent called Sid who first told me he could not confirm my bank details because it was a different system and when I expressed my dissatisfaction he was able to access it. He kept me on hold and all he did was send the request through again. I want my money.