Poor service regarding cancelation
Good morning ,
Please note I cancelled my planetfitness account in June as my contract was finnished. I called in and the customer service atendee said he will cancel the membership.
I realised my debit order was going of again in September and I called in to get feedback regarding why it is still going through and why it was not cancelled as per my request. The customer service person speaking to me told me he cant find it on the system and my policy will only be canceled at the end of October after my initial request was in June. As i tried to explain to him I did cancel it , the more he said I will still pay for next months premium as well. Which i WONT.
Then he still had the audacity to ask me so you want me to cancel your contract.
WHAT I WANT FROM PLANET FITNESS: 1. CANCEL MY CONTRACT AS FROM END OF JUNE. 2. REPAY ME FOR JULY AUGUST AND SEPTEMBER.
Regards.
