Poor service no response

Item: Planet Fitness
Rating: 1
Author: Cathrine M

I logged a complaint it’s been two weeks now and I have not heard any response or anything from you I even emailed you proof of payment but still no service from your cancellations department what a poor service

Helpful (0)

Replies (1)

Planet Fitness's replyOfficial

09 Dec 2025, 14:55

Hi Cathrine,

Apologies for the delayed response. A case has been logged for you, and our Customer Service team will be in touch soon to assist with providing clarity on the arrears.

Thank you for your patience.

Thank you,
The Planet Fitness Team. 💙

Planet Fitness's reply09 Dec 2025, 14:55

Official

Hi Cathrine,

Apologies for the delayed response. A case has been logged for you, and our Customer Service team will be in touch soon to assist with providing clarity on the arrears.

Thank you for your patience.

Thank you,
The Planet Fitness Team. 💙