Poor Service & Incompetence at Planet Fitness

I am completely disgusted & infuriated with the service I have received from planet fitness. I called on the 16th of September 2019 to cancel my membership and I was assured it was cancelled and I will not have to pay for October. This morning (02/10/2019) I see I have been debited a full premium again. This is the 4th time I have been messed around by planet fitness. In February I was embarrassed in front of a whole load of gym clients and told that I may not return to the gym because my membership was cancelled, who cancelled it f*ck only knows. So I did not gym for about 2 months, until I saw that they were still debiting me. When I went in to query this I was laughed at and told that this is not the case. In July I called in to the gym and asked when I can cancel. I was then told I was put on month to month and I can cancel at any time. When I called in on the 16th I was told that my contract is still in place but I can cancel and I will not be debited again. What exactly do call this type of **** service. I have now started a different gym and paid their monthly fees and now I must pay for two gyms because I was **** to on the 16th AGAIN. This is complete bull****. **** service and staff that really don't care at all. Will never ever use this franchise again. This rating should be in the negatives because 1 star is too much.