Poor service for Planet Fitness

I have tried to sign up for elevate and that was a struggle. The salespeople at both Greenstone and Centurion Gate gave me the run around. I then eventually got help at Greenstone only for the person to put in the wrong second gym. I have already paid for the month but can't use the second gym because its in another province due to the error of the gym personnel! I put in a query via the customer care line and two weeks later, its still not fixed. Further to this, the app isn't working for me and I cannot take a buddy which is part of the add on for elevate. I have also queried this and this has been a week with no solution.

It has truly been a struggle for such simple things. They are quick to sign you on and take your money but not to help you fix the problems that they actually create. I want a refund of my elevate payment because I have not been able to use it. I do not want to go into the second gym every time and have to explain to them the issue and quote a reference number. That is not the experience I am paying for. Its truly disappointing to say the least.