Poor Service

I would like to express my extreme disappointment with the treatment I received at Planet Fitness at Meadowdale Mall.

I went in to enquire about membership and was taken on a tour of the gym. During the tour, I noticed that a significant amount of the equipment was not working, which was already concerning.

I then asked whether I could be provided with a copy of the membership contract so that I could read through the terms and conditions before committing to anything. To my surprise, I was told that unfortunately, “it does not work like that” and that I would have to sign the contract first, after which a copy would be shared with me.

How am I expected to sign a legally binding contract without being given the opportunity to read and understand the terms and conditions beforehand? 🤔 This simply did not make sense to me and left me extremely uncomfortable with the entire experience.

As a potential customer, I believe I should be given sufficient time to review the agreement and make an informed decision before signing anything. The way this was handled was extremely disappointing and has certainly made me reconsider becoming a member.