Poor service by receptionists at the club on 9 May 2024

The rating of the gym is simply based on the experience I had on the 9th of May 2024 when I visited the club during daytime to meet one of the staff members. He was polite , I have no issues with him. My problem is with the two young ladies who were working at reception on the day. The one lady was young and she is white and second one was Black and young also. I stood that for along time waiting for these ladies to assist me, but they both completely ignored me with the white one chatting the morning away. The other lady was on the phone chatting also and I can safely presume that she was talking to her friend because she was speaking vernacular. I gave these two ladies an opportunity and did not immediately ask them to attend to me but to jo avail until I had to just ask them to attend to me. I was looking for Edward but this lady attempted to say something like Edward was not there so that she could be released to carry on with the conversation with another guy and which appeared to have gripped her attention. This was the first I had ever experienced here. These girls must not be allowed to change the culture of this gym. Please retrain them in case they have forgotten why they are at reception. I am.not asking them to jump when they see somebody.at reception but at least they must be courteous enough to acknowledge a person rather than ignoring a person completely. People like these are a liability to any company unless they get trained.