POOR SERVICE & BREACH OF CONTRACT!

On the 2nd of January my three year contract expired at planet fitness, but according to my contract, unless i notify them in writing to stop the contract, it will continue on a monthly basis. When approaching reception regarding the issue, she referred me to a consultant, i was then referred to the sales manager, who referred me to the club manager, he then referred me back to the sales manager! In the end i was told to phone customer care. Customer Care said the contract should not have been stopped & that the club manager should sort it out. Absolutely shocking that no one at that club even knows what the contract states! After about a week, reception manager and sales manager informed me that is has been sorted. Tag still did not work. Last night the club manager told me that the issue is due to a debit order from 2013 that never got deducted?! How on earth was I able to continue going to the gym for 2 years without any issues?!?!?!?!<br> <br> <br> My sister moved to Virgin Active already. My other sister, her fiance as well as my partner and I are also considering moving.