Poor service at planet fitness krugersdorp

I decided to change to vitality on the 18/06/2018 and Payed R2000 for the upgrade. this month R1000 was deducted and im not getting any response from Planet fitness. this is really poor service and after they get u to sign up there is no customer service. I need a refund or this issue rectified. Thinking of even canceling the membership just because of the poor service.