Poor service and misleading

Planet fitness a ****... I got a 12 months contract with them which was supposed to end in January 2021. I went to the gym in January to cancel the membership but was told I need to di it through head office and that due to covid, the contract will end in April, no longer January. In April I emailed to cancel the membership and made it clear I don't want to continue even on a month to month. I then received 2 calls from planet fitness to confirm that my contract will now be canceled and I will no longer be debited. In May I emailed again because they debited my account, I received a call from another lady who I explained my story to and she told me she is going to listen to recordings then get back to me, she never did.

We are in July now and I'm still getting harrased by planet fitness to pay even though the consultant TOLD ME I WILL NO LONGER BE DEBITED. To top it all, the consult who answered my call now Zintle, was not even willing to listen to my query or help and refused to put me through to a supervisor or manager. She didn't care that I was told I will no longer be debited. When I asked her for my telephone recordings she said she's not going to, I can go to my gym and by the way it's closed.