POOR SERVICE

I forwarded my cancellation for my contract to planet fitness in October 2012, however the debit order still continued. I logged the query with Abelo Tsoyiyana ref Ref No PF*** who then assured me that he cancelled the contract with immediate effect and will escalate the refund to their accounts department. To date I have not been refunded the monies owed to me which is approximately R5000.00. On the 29.04.2015 I received an email from Abelo stating the case was closed I then called him and he assured me he would get back to me the very same day, which of course did not happen. I then called the 01.05.2015 and he was astounded that nobody contacted me. I have still not received the refund and still no feedback from Abelo.<br> I would appreciate it if you could give this matter your most urgent attention.<br>