POOR SERVICE

In December i requested to convert my membership to Sanlam Reality at the Ruimsig branch . The lady that was helping me promised to call me as soon as the paperwork is processed . She told me that the conversion amount will be R1050.00 of which i paid I waitted for the call , In January i decided to call and find out if the membership was activated and to my surprise it was not even reflecting on the system. I was then instructed to go back to the Ruimsig branch to see the branch Manager . When i got there , the lady helping me instructed me to fill in a new form and i refused because no-one was explaining to me what happened to the form i signed in December . Only then did the Manager come to me explain . She explained and made me fill in a new form of which i did . She aslo promised to call after 72 hours and till today i have never received a call from her . I called again last week to find out about the membership and was told it was activated but no-one notified me . Worse of all i was made to pay R1050.00 in December and no-one is giving me answers on what happened to my money or atleast provide feedback back on the way forward regarding this matter . I am still waiting for a call from your agents and i must say since the beggining of this whole incident only 1 person was able to assist . This is by far the worse service i have ever received .