Poor service

Hi All

Planet Fitness Middelburg is really not competent to run this francize

Pleas read attached mails I have send them, the last tw0 was to Planet fitness Head office

Hi

I have been a Member of Planet Fitness for over a Year now, I have a Contract with you for 2 Years My ID Nr ***xx Tel nr ******xx

I have Joined the Club in Middelburg to do the Spinning Classes at 5:15 in the mornings, before the first lockdown I attended on Average 4 classes a week

Problems I have now 1) Its been almost a Year now and the club is only opening at 5:30 in the Mornings 2) I need to be out the Gym by 6:00 to be at work at 7:00. 3) Spinning Classes is available but only after 6am in the morning 4) We are currently in Lockdown level 1 and your not moved your time back to Normal 5) The Gym down the road (Virgin Active) which I left after 8 year to join your new spinning facility, opens at 5am and have normal Spinning classes 6) Don’t think we will be out of Lockdown Level 1 for a long time 7) I cannot go to the gym in the afternoon after work

I am still paying my Gym fees, but I cannot go to my normal spinning 5:15 classes

I don’t want to freeze my contract, because I believe we wont be out of Lockdown level 1 for a long time to come., I want to do spinning at 5:15 in the Mornings

So I am thinking of moving back to Virgin Active that provides this service.

Please advise me on what is the plan is for the Club in the coming Months, so I can make a decision

Regards Dirk Tel *********xx ID *********

Hi

Please have a look at my previous mail I have send 7 months ago.

I did received a phone call after my initial email but no answer could be given.

Can you please reply via Email when the spinning classes will be back to normal at 5:15 in the mornings with 5 classes a week, I need to make a decision on my gym contract.

I understand Covid has played a huge roll in gym activities in our country, which I understand and that’s why I kept my contact rolling because I was fortunate to still have work, but no it your turn to do your part

I also noted that the spinning studio is not 100% functional, the sound is not working properly and so is the projector not working.

I was with Virgin active for 8 years doing spinning in the mornings with no issues, planet fitness persuaded me to join there facility with a better studio, state of the art equipment. What is the point if it’s not functional?

Please advise me on what is the plan is for the Club in the coming Months, so I can make a decision

Regards Dirk Tel *********x ID ************

Hi

I would like to bring this under your attention

Please read my emails I have send to Middelburg Planet fitness with no response. (please have a look at the dates)

I am really Disappointed in the service I received from the Branch.

I have cancelled my contact with planet fitness due to this issue.

I am still waiting for my response, it now 10 months with no replay, I even asked them at the gym, no one could give me an answer.

This is really disappointing, if they gave me a reasonable response explaining what the problem is I would have understood. But this is just utter ignorance.

Regards Dirk Tel ************x ID ************x

Greeting Mister CGSO

Please have a look at the communication I have send to Planet Fitness, its now been almost 11 months with no official reply to my Questions

My first email sent on 24/03/2021 (read Below) to Middelburg Planet Fitness Branch has been Rep**** with a phone call, saying they are not sure because of the covid Regulations

My second email sent to Middelburg Planet Fitness Branch on 25/10/2021 (read Below). I had no reply

My third email sent was sent the Planet fitness Head Office on 17/01/2022 (read below), I decided to contact the Head office because of no reply from my Branch They Kindly Phoned me back, two days after my email and said they don’t have a response to my question but someone will call me in the next 72 Hrs

Its now been almost 11 Months, I have cancelled my Contact with Planet Fitness in January 2022 because of the service in response I received from Planet Fitness

Now my Question to you is, what is my public right in this situation? All I wanted was a response so I could make a decision on my Gym Contact.

I did paid my gym fees every month.

I don’t want money or my gym fees back, all I want is fairness but I don’t now what I am entitled to as a public citizen..

Regards Dirk *********x

They did phone me back after my last Mail but still could not give me an aswer...

Dirk