Poor Service

<p>What a terrible service and treatment i have experienced with Planet Fitness Newtown Junction .</p> <p> </p> <p>Earlier last month i signed up with them by a sales person named (Trevor) , which upon our Voice logged contract agreement emphessised that i will not be paying prorata for the month of July and i will only be debited in August ,which was something i agreed upon as my membership with Virgin had expired anyway.</p> <p> </p> <p>I have been coming to gym without any husstle until monday 07th August when my access was denied at the tenstile and had to explain myself to the manager (Thebe) whom i believe could have taken accountability , considering the humiliation of tag not being working and error made by their staff members to not disclose of the fee (Pro-rata) upon our inital agreement and didnt even show any empathy or remouse when i was explaining my situation to him ,he just lightly said that contact centre is closed so they will have to call tmorrow,mind you ,i had to wait at the reception for more than 10 minutes ,Thursday same story and i was turned away because they am in ereas,to save the humiliation i had cash on me the guy who was working the reception told me he wont take cash but i must go pay it myself and go home as they will not give me access.</p> <p>the whole experiene left a very bitter taste in my mouth and i feel (CPA) & (POPI) both laws protect me as a customer and i am taking this matter further to Media (702 & Newspapers)</p>