Poor service

planet Fitness Northmead from the day i joined planet fitness to date the service is very bad, i was forced to pay for my son's tag as i was denied access to the gym because of a tag which my son still does not have till today, i paid for this tag a month ago and i am told his profile is missing his birth certificate which i have sent to 2 people already and to date he still doe not have a tag. i would not recommend planet fitness to anyone.