Poor Interaction with Customer

On the 30 November 2023 at 14:40 I received a call from lady by the name Perpetua (Planet Fitness Debt collection department), Informing me that my account is in arrears and she suggested that I should call my bank to reactivate the debt order. I started to ask her questions so that I can understand how did this happen because I never changed my account or closed the account that I registered when joining the Gym. I also asked her why did this issue only happened after I changed from one gym to other. she couldn't explain instead she started arguing with me, and told me that she has other customers to call. I then told her that I did not ask her to call me, so do see why she has to tell me that she has other customers to call. Her response was that she is calling me because I am owing. I then asked for her name and the reference of the call, that is when she hang up without saying Good bye.

I then contacted Planet Fitness and a lady a the name Queen helped and she was very helpful and was willing to listen to me. Queen did not understand why my account was removed causing this no debit error. Because she got limited information, she ask me to give her time to investigate with the account department and revert back to me tomorrow. Thanks Queen for being able to understand my situation without judging me ("because you are owing"). 5 Stars for Queen and None for Perpetua.