Poor Handling of my Subscription Transfer

<p>I signed up for my membership in Cape Town and I recently relocated to a new city. Before I left, I asked a gym consultant about tranferring my membership and she told me to do it at the branch I want to join. Once I moved I went to the gym and told them I wanted to transfer I was given the impression that I'd been transferred, so I could access the gym. I called the gym a few weeks later to confirm this and it turns out I hadn't been transferred. When I went to the gym I was basically told not to come in as if I did something wrong or ****. I'm not happy about the way this was handled. </p>