Poor Customer Service and Incorrect Information

Good Day,<br> <br> On the 31st of December 2015 I signed up at Planet Fitness Just Gym in Edenvale. I was told that I did not have to pay the first month's premium and that payment will commence at the end of January. Somehow the subscription went unpaid at end January, as it was debited and reversed on the same day, even though the account had sufficient funds. I went to Just Gym in Edenvale to pay my subscription, this is where I was notified that I had to pay for 2 months and not just 1. I asked why I was not told this upfront, you then requested that I bring you my bank statements in order for you tell me why it was debited twice and to get someone to call me. I only paid for 1 month, in Feb you took off a double debit again, when I tried to phone to speak to a manager you put the phone down on me several times. Why was I not advised upfront that I needed to pay for Jan and Feb together. Surely I cannot be charged for December as I joined on the last day, and why not let me pay the Jan fee upfront, why inconvenience me now. You guys have brilliant sales tactics, do whatever to seal the deal, but when you need to deal with the consequences of your inaccuracies, you cannot take the call