Poor customer service and customer retention

Ref number PF*** was given to me by planetfitness on the 2nd February 2016 after I lodged a query on their website. up until now no feedback. I was on vitality but was terminated due to change in medical aids. planetfiness defaults me on an option without a courtesy call or a consult. then went on sanlam reality but due to backlog delay in registration number. I was given 1 weeks access , and then i was told that i couldn't come to the gym until I had reg number or I must choose an option with an activation fee at Fourways buzz. After 7 years with planet fitness what activation fee? now a debit order of R719 has been processed from my fnb account after I was told that I was not welcome and without my permission. is this how you take care of your clients Planet fitness? Virgin Active is looking better and better