Poor Customer Service and Cancellation process - PlanetFitness

Month to month cancellation process has loop wholes that are not explained by the agents correctly and then fault you for following the agents feedback. The customer relationship person Koketso had poor customer management skills and thought it was appropriate to be sarcastic and belittling in the conversation while equally not taking my situation seriously. Affordability isn’t an issue but the quality of gym experience which is why I’m making the cancellation. If the brand is comfortable with having representatives who “know better” but can’t problem solve then I’m glad to be disassociating and spending my money with the brand.