Poor Customer Service

If I could rate no stars it would have been more appropriate, nevertheless one should settle for less.

The service rendered to their members is below what is expected and market relevant, especially when one takes the premium into account.

With reference to the complaints department, there is no urgency in assisting, as they make a promise and never get to it. The old business saying "Over Promise and under deliver" holds true for this company. It is unfortunate but the reality.

The original complaint and issue is that they are selling a product at the Queenswood branch which they do not pull through on the contract and then they do have some sort of excuses all the time.

To correct this, employees should be trained and not brainwashed to sell a product just because selling is selling.