Poor customer service

I sent an email to the Wanderers club today - both the sales team and GM. It was this morning, and my request I believe was very simple. After having received no response a few hours later, (which isn't so bad I guess, yet) I am reminded of a friend who tried changing membership from Fourways to Craighall earlier this year. With my help, we sent emails, from both our accounts, called the centre and were told to mail through a written request, tried that again with no response, and even went to BOTH clubs to leave the written requests with PF employees. The GM in Craighall even assured us he would send the request to head office himself and there was still no change. I honestly can say I now regret leaving VA form an admin perspective. Do hope however, that my latest request to them will be handled before COB today, otherwise I would prepared to spend a considerable amount of time letting people know about this. In simple terms my issue is, 4 hours of no response is starting to feel normal because I know of someone who got nothing in over 6 months. That should not be acceptable at all.