Poor customer service

They do not even deserve that one star. My son signed a contract with them February 2019, a 24 month contract. Due to lockdown (which is unusual and unexpected to all across the world) he lost his job and therefore have no income. They are not willing to accommodate in any way by cancelling his contract, knowing very well he has no money to pay. And on top of that, they want to extend his contract (without a consent signature from both parties) for the period of the lockdown. How fair is that?? I am going to email the consumer protection act with a copy of his contract if Planet Fitness does not respond within 24 hours. Poor Poor service.