Poor customer service

I was not explicitly made aware of all the amounts that I would incur as a result of taking up this contract. I have had a bad experience with your administrative processes for the past 3 months since joining the gym. At first you failed to debit my account after all the details had been provided to you. Your sales person Max also ommitted important details regarding the annual levy when making the sale. I'm not happy with the customer experience I have received from you thus far it is very poor compared to Virgin Active's.