Poor customer service

Since we have started gymming our Debit order has been going off early every month - with this we end up paying bank fees and gym fees for the debit order not being successful (which is not my fault, I signed a contract saying to debit my account on the first of every month) I get a debit order coming off my account twice every month (on the 28th and again on the 1st) and it's always 2 different amounts.<br> When we try and solve the problem at the gym we get shoved from person to person and get told a different story every time,<br> No one is ever here to help when it's their job to sort it out - it's always someone else's problem to sort out.<br> We get told that someone will contact us but no one ever does.<br> Everyone seems to just sit around not doing their jobs but wanting to get paid for it<br> <br> I am absolutely disgusted and disappointed at the levels of customer service that we have received at planet fitness lake field in the last while. The level of customer service skills at this branch is absolutely outrageous! When you try sort out the issue and lose it a little bit the manager of the reception starts shouting back, which is not acceptable no matter how the customer carries on..