Poor customer service

<p>I have recently moved provinces and requested to cancel the remainder of my gym membership at planet fitness.</p> <p> </p> <p>Due to the cancellation being within the contract terms I had to pay a settlement fee of R1325.61.</p> <p> </p> <p>I paid the fee on 25 May and sent through proof of payment so that the contract can be terminated.</p> <p> </p> <p>On 30 May i recieved an e-mail confirming that my contact has been successfully cancelled. To my surprise also on 30 May my account was debited R471.90 (the monthly sum I was debited as as a Planet fitness member).</p> <p> </p> <p>I called in to have the debit reversed as I have already paid the settlement fee. The agent asked me to send through proof of payment AGAIN. So I did, a payment letter from my bank with all details, as well as a screenshot of the payment made.</p> <p> </p> <p>2 weeks later and still to word or money from Planetfitness. I called once agin to which the agent asked for proof of payment again (no surprise)- I sent through the proof even though i clearly have an email rom them to say the contract has been cancelled which means they would of recieved the settlement fee.</p> <p> </p> <p>I was promised by 23 May I would be compensated they debiut which should of not gone out. It is now the 26th and no money.</p> <p> </p> <p>I called in today again, to which agent 54 (will not mention her name) was rude and arrogant and said if I do not send proof of payment again she will not help me. So I did, twice.</p> <p> </p> <p>Still no word from them, no refund and no explanation.</p> <p> </p> <p>Since the settlement fee has been paid there should be no reson my money is not returned to me.</p> <p> </p> <p>Poor service from this company, I will NEVER do business with them again.</p>