Poor Customer Service

<p>Good day</p> <p> </p> <p>As a Momentum customer my family and I joined Planet Fitness as a fitness partner to Momentum Multiply. The sales pitch was good and also the facilities at the Benoni Lakefield club were excellent. we signed the contract on 26/11/2016 and then also joined Multiply. The promotion we signed up for was 12 months at R109.00 per person as per the sales rep. We paid all relevant fees to join to Planet Fitness and Momentum Multiply. We then had to resign the contracts at Planet Fitness to benefit from the promotion. All this was done in December 2016 as required.</p> <p> </p> <p>My frustration started each time I called Momentum to confirm that all was in order only to find out that Planet Fitness was not linked to my Mulptiply account. Planet Fitness kept on saying thay are ok and the problem lies with Momentum. I later found out that Planet Fitness never captured our contracts in december 2016 but only in January 2017. The implication of this is that I now will have to pay the normal fee of +-R430.00 per month instead of R109.00 for my entire family.</p> <p> </p> <p>I have been battleling to get any form of assistance and commitment form Planet Fitness Benoni to rectify their problem. The club manager and sales rep has promissed on numerous oaccations to call me and confirm that they indeed have corrected thaeir mistake. I am of the opnion that Planet Fitness are in breach of the contract. I am also at the point of cancelling my debit order and seeking leagal advice.</p> <p> </p> <p>It is sad to see a big coorporate like Planet Fitness exposing their customers due to poor administration, lies, lack of comunication and commitment.</p> <p> </p> <p>What must happen next?</p> <p> </p> <p>Hannes</p>