Poor Branding Communication and ********** Customer Service!

<p>I was signed up for a planet fitness contract at the Glenenda branch and recently moved to pretoria Lynnwood because of my work. Now I expected to move my membership to the branch and have an increased membership fee of 5R50 of which was previuously R245.</p> <p>The call centre agents are telling me about two different brands "planet blue" and "planet orange" and the different membership fees o. When I ask to cancel my membership, as this brand mess was not communicated clearly, I get rude and consending agents telling me I have to pay a settlement fee of over R1400. Now they expect me to succumb to an increased membership fee or lose more money by cancelling the membership.</p> <p>Now because of their muddled up branding and failure of effective brand communcation they want to make a profit at my expense and have the nerve to tell me there is nothing they can do. </p> <p>I want nothing to do with these ********!</p>