**** poor attempt at customer service

<p>I have been trying to get a hold of the customer service guys for the past couple of days now to just transfer my membership to a different branch. After many attempts, including a complaint on the website itself, the most I got from them was an automated response regarding my complaint.</p> <p> </p> <p>This is not the first time I have experienced this pathetic, careless attitude towards a paying customer from them. Its always a week to a month long fight to get anything done with the planet fitness admin guys and more often than not the problem arises again in future. The only time I have ever heard from them is when they have had a problem with the debit order, quick to take the money but when they need to deliver it seems the general attitude is f**k the customer. I have not spoken to a single person that has or has had a membership with planet fitness who has not had the same treatment.</p> <p> </p> <p>So unless customer service is a premium membership facility I suggest someone at the top gives whoever is in charge of customer service a swift boot up the **** and get someone in there who is actually willing to earn their job.</p> <p> </p> <p>Yours Sincerely</p> <p>A gatvol customer</p>