Poor Administration

I have been trying to resolve a billing and membership issue for the past 2 weeks. I sent at least 3 emails to [Email Removed] and not one response. When I spoke to a call centre agent today, although polite, she could not help me in any way at all except to acknowledge that there was a problem. Surprise surprise no manager around (at 3:30pm!!!). What is the point of a call centre if you cannot speak to anyone that can solve your problem? Sort out your customer service Planet Fitness.