poor accounting, admin and Cliet services

i was called earlier today after i lodged a complaint regarding a payment that was double deducted and not allocated, this person was offensive, arrogant and shouted at me instead of listening to my problem. she didn't once ask me to email her the proof of payment in order to fix the "missing" payment allocation. I had to go into the gym with all the proof of payment in order to rectify the isue( after waiting for 3 weeks) this woman that called me is inadequate! i demand a apology call and email from her asap. if i didn't go in and demand the branch manager to look at my evidence, plant fitness would of taken a "free" months subscription. This woman had the audacity to close the query without alowing me to give proof. All this because of Plant fitness Acounting issues. it leaves a bitter taste in my mouth that i had to sovle a compies admin and accounts issues after being shouted at... POOR CUSTOMER SERVICE!!!!!