Poisonous swimming pool & bad service

<p>My mother in law went to swim in Jan and her body skin became reddish and itchy during her swim, so she went to ask the staff what is happening with the swimming pool, they said nothing is wrong. She then went to shower and found her swimming suit became twice the size and her throat became very dry and itchy, so she could not talk and started coughing.</p> <p>Her condition lasted almost 3 weeks and when she recovered, she went back to the gym asking to speak with manager, the reception just said the manager is not in and asked her to drop an email to him. But never provided the email address!</p> <p>I then drafted the complaint letter for her and she went to the gym again with her friend, then the receptionist said they can leave the letter there and they will hand to the manager.</p> <p>Up to 28th Mar, no one has contacted my mother in law whatsoever, so i have sent a cancellation notice to customer service on 28 Mar evening with the reason because the complaint was not addressed, my mother in law's swimming suit and suffering was not compensated or being resolved. I then got an email now saying we need to pay R627.50 to effect the cancellation, or we cannot cancel it. But again, no mention of our complaint whatsoever.</p> <p>Very disappointed with the way they handle my mother in law's query and not sure where else can we go to get it resolved.</p>