Plant Fitness unnecessary debit orders

I have spoken to many individuals at Planet Fitness re a monthly debit order PF GYMFEE *** N, which has been activated against my bank account since mid-2021. On a couple of occasions the consultants have “terminated” the so-called authority, but the debit order is processed again and again. I have requested PF staff to provide contracts and signed/authorised debit or stop orders. Given that I have lived in the Cape since 2015 and that I and am a Virgin Active member, I do not need a Fourways-based (Gauteng) gym account! PF consultants assure me that no gym card has been created for this "account", and that no person referred to in this “contract” has ever used the PF facilities. The PF consultants and the gym manager at Fourways are unable to provide any support documentation to validate the debit order payments OR the contract signed ; they claim that Head Office must have the “documentation” as the "gym contract" dates back to 2018. Head Office (or any senior person) are non-contactable.

Most distressing. R967 per month for over 2 years is a considerable amount of money. +/- 20 telephone calls to the call centre staff without decent clarity. Countless emails resulting in "Thank you for your mail, one of our customer service agents will be in contact with the member within 72 hours". Which, sadly, doesn't happen. More distressing is the the lack of care displayed by the Gym manager and the sales consultants. And mostly, the fact that one is not permitted to engage any senior staff member.

SR Harris